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Solving and Solving Group Privacy Policy

We strive to offer our customers and partners excellent services online. For this reason, we collect certain personal information about our website users. Solving respects and protects your privacy, and all the data we process follows this privacy policy and applicable laws.

We advise you to read this privacy policy which explains how we collect and process personal data. The policy might be updated if changes in applicable laws or our business model occur. The updated policy becomes valid when published on this website.

Who collects information, and will it be transferred to anyone else?

Your personal data is used by Solving staff in relevant functions. Customer information and requests can also be shared with our local business partners who handle customer requests and local sales and services. They process personal data based on their own privacy policies.

Solving is a part of Solving Group, and to offer you relevant services, we might share your information with other companies in the group.

In some cases, we outsource some parts of the data processing to third parties, such as the data systems used to store and process personal data as well as some marketing functions. We only use third party partners that comply with all applicable legislation to ensure that your data is still secured, confidential and used lawfully.

Information might be disclosed to fulfil contractual or legal obligations or when a legal authority requires a disclosure. We might also disclose your personal data if we are a part of a business sale, such as a merger or an acquisition.

What information is collected?

We collect information from you when you fill out a form on the website (information request, career form). We collect work-related contact details and your interests in our products and services. We use Google Analytics and Leadfeeder to analyse how our website is being used to continuously develop the content of the site. For e-mail newsletters we use MailChimp to analyse reading patterns in order to evaluate what content is most interesting to our readers. Thus, the information we collect consists mainly of the following: Your name and title, contact details (e.g. phone number and e-mail address), name, contact details and area of business of the enterprise and information concerning the behavior on our website.

You can use our website anonymously, but to access some of our documentation you might be required to registrate a user-specific account.

Why is information collected and how will it be used?

We mainly process personal data for the following purposes:
• Marketing activities and for offering our products and services. These activities might include marketing analytics, marketing research and direct marketing;
• Developing the content of our website;
• Customer communications and responding to contact requests;
• Customer relationship management;
• Fulfilling our contractual obligations, legal obligations and responding to legal claims;
• Supplier & partner relationship management;
• Running and developing our business;
• Recruitment.

At all times we comply with applicable laws. Your data is neither used for automatic decision making nor for profiling.

Will personal information be transferred outside the European Union (EU)?

In general, we do not transfer an EU citizen’s personal data outside the EU. However, in some cases data might be processed on servers located outside of the EU. We might also share your personal information with another company in the Solving Group or with one of our business partners with the aim to offer you relevant Solving or Fluid-Bag products and services. In these cases, we ensure that applicable legislation is followed.

If you reside in a country outside of the EU, we might share your request and information with a local Solving or Fluid-Bag representative if applicable.

For how long is the data stored?

We store personal data only as long as it is necessary for the purpose or as required by contract or law. The time we store the data varies depending on the purpose and situation. We aim to regularly delete personal data we no longer need from our records. Thus, outdated and unnecessary information will be destroyed in an appropriate way.

Any data will be marked in the register in the same way as the registered has reported it and the data will be updated when the registered reports an update to us.

How do you guarantee safe storage of personal data?

Our partners and server providers follow industry standards and practices. We protect personal data with user specific login, password and user rights.

How do I opt out?

At any time, you have the right to:
– withdraw your consent to collect and process your personal data;
– know what data we have stored about you;
– ask us to correct any errors in your personal information;
– prohibit direct marketing;
– object or restrict processing of personal data.

You can use these rights by notifying us at gdpr@solving.com

Responsible registrant

The registrant of this personal data register is Ab Solving Oy (Business ID 0209231-6).

Contact details:

Ab Solving Oy
Bennäsvägen 181, 68600 Jakobstad, FINLAND
E-mail: gdpr@solving.com, Tel. +358 6 781 7500

Last update: 16.4.2019